Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The EU Commission provides a platform for out-of-court settlement of disputes. This gives consumers the opportunity to resolve disputes in connection with their online order without the intervention of a court. The dispute participation platform is under the external link
You can reach our customer service faster and more directly, who will deal with your complaint or complaint immediately.
To: Big Five Distribution, Gewerbering 15
91315 Höchstadt a.d Aisch
Tel: +49 1637771725
Fax: +49 (9190) 928515
I / we () hereby revoke the contract concluded by me / us () for the purchase of the following goods:
Ordered on / received on (*):
Please enter your name / address here:
First name Last Name:
Postcode / town:
Signature (only for communication on paper):
(*): Please delete what does not apply.
Please fill out this form and fax it to: +49 (9190) 928-515
or by email to: email@example.com
You can download the cancellation form here: Cancellation form